Terms and Conditions
Welcome to Ibrahim Zanzibar Tours. By accessing or using our website https://zanzibaribrahimtour.com (“the Website”), and by booking any of our services, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our site or booking any tour.
1. Definitions
- “We”, “our”, “us” – refers to Ibrahim Zanzibar Tours, the service provider.
- “You”, “your”, “client” – refers to the person using the website or booking services with us.
- “Service” – refers to any tour, transfer, excursion, safari, or related travel product offered on our Website.
2. Use of the Website
By using this Website, you confirm that:
- You are at least 18 years old or have permission from a guardian.
- All information you provide is accurate and complete.
- You will not use the Website for any illegal or unauthorized purpose.
3. Booking and Payment
- A booking is confirmed only once a deposit or full payment is received.
- Payment methods may include credit/debit card, bank transfer, mobile money, or secure third-party gateways (e.g. PayPal or Stripe).
- Final balances are typically due before the start of the tour (unless otherwise agreed in writing).
- By booking with us, you agree to the terms stated in your tour itinerary or invoice.
4. Pricing
- All prices are listed in USD unless otherwise stated.
- Prices are subject to change without notice due to currency fluctuations, park fee changes, fuel prices, or government regulations.
- Once a booking is confirmed, the agreed price will not change unless caused by factors beyond our control.
5. Cancellations and Refund Policy
By the Client:
- Get a full refund when you cancel at least 24 hours in advance.
By Us:
- We reserve the right to cancel a tour in the event of unforeseen circumstances (e.g., extreme weather, natural disasters, political unrest). A full refund or alternative date will be offered.
6. Travel Insurance
We strongly recommend all clients purchase comprehensive travel insurance that covers trip cancellations, health emergencies, loss of belongings, and unexpected delays.
7. Health and Safety
- You are responsible for ensuring that you are medically fit to travel and participate in our tours.
- Please inform us in advance of any medical conditions, allergies, or dietary requirements.
8. Passports, Visas, and Entry Requirements
It is your responsibility to ensure you have valid passports, visas, and necessary documents for travel to Tanzania and any other countries involved in your itinerary.
9. Liability
- We strive to ensure your trip runs smoothly, but we are not liable for injury, loss, delay, or damage incurred during your trip, except in cases of proven negligence.
- Activities such as safaris, snorkeling, or swimming are undertaken at your own risk.
- We are not responsible for acts or omissions by third-party service providers (e.g., airlines, hotels, transport companies).
10. Intellectual Property
All content on this Website (text, images, videos, logos) is the property of Ibrahim Zanzibar Tours or used under license. You may not copy, reproduce, or distribute any content without our written permission.
11. WhatsApp and Online Communication
By contacting us via WhatsApp, you agree to receive tour-related information and responses through the app. We will not send marketing messages without your consent. All communication is logged for customer service purposes.
12. Modifications
We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on this page with an updated “Effective Date.”
13. Governing Law
These Terms are governed by the laws of the United Republic of Tanzania. Any disputes shall be handled under Tanzanian jurisdiction.
14. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Ibrahim Zanzibar Tours
WhatsApp: +255774294593
Call: +255774294593
Email: info@zanzibaribrahimtour.com
