Privacy Policy
Welcome to Ibrahim Zanzibar Tours (“we”, “our”, “us”). We are committed to protecting and respecting your privacy in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website https://zanzibaribrahimtour.com, or communicate with us through platforms like WhatsApp.
1. Who We Are
Ibrahim Zanzibar Tours is a Zanzibar-based tour operator specializing in authentic, local travel experiences. Our business address and contact details are available at the end of this policy.
We are the Data Controller of your personal data and responsible for ensuring that your information is processed lawfully and securely.
2. What Data We Collect
We may collect and process the following categories of personal data:
a. Information You Provide Voluntarily
- Full name
- Email address
- Phone number (including WhatsApp)
- Country of residence
- Travel preferences and dates
- Messages sent through contact forms, email, or WhatsApp
- Booking and payment information (if applicable)
b. Information Collected Automatically
- IP address
- Browser type and version
- Device type
- Operating system
- Website usage data (pages visited, time on page, referring links)
- Cookies and similar tracking technologies
3. How We Use Your Information
We process your data for the following lawful purposes:
- To respond to inquiries and messages (via email, contact form, or WhatsApp)
- To process bookings and deliver our services
- To send you information about tours, offers, or changes to our services
- To improve our website and services
- To fulfill legal and regulatory obligations
- To communicate with you via WhatsApp with your consent or legitimate interest
We will only use your personal data for the purposes for which it was collected unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.
4. Legal Basis for Processing (GDPR)
Under GDPR, we rely on one or more of the following legal bases to process your personal data:
- Consent: When you opt in to receive marketing or contact us via WhatsApp
- Contract: To perform a contract with you, such as a tour booking
- Legal obligation: To comply with applicable laws and regulations
- Legitimate interest: For business improvement and customer service, where it does not override your rights
5. WhatsApp Communications
If you contact us via WhatsApp, you agree to share your name and phone number as part of the communication. We use WhatsApp to:
- Answer travel questions
- Confirm bookings
- Provide updates and customer support
Your messages may be stored and processed to help us manage your request or reservation. WhatsApp communications are subject to WhatsApp’s own privacy policy, which you can review on their website.
6. Sharing Your Information
We do not sell your personal data. However, we may share your information with:
- Trusted service providers (e.g., payment processors, booking engines)
- Partners assisting in delivering your safari or travel service
- Authorities when legally required
All third parties are required to respect the security of your data and to treat it in accordance with the law.
7. International Data Transfers
As we are based in Zanzibar, Tanzania, your data may be processed outside the European Economic Area (EEA). We ensure that appropriate safeguards are in place, including Standard Contractual Clauses (SCCs), to protect your data when transferred internationally.
8. Data Retention
We retain your personal data only as long as necessary to:
- Fulfill the purpose for which it was collected
- Comply with legal and tax obligations
- Resolve disputes and enforce our agreements
You may request deletion of your data at any time (see Your Rights below).
9. Your Rights Under GDPR
If you are in the EEA or UK, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data (“Right to be Forgotten”)
- Restrict or object to data processing
- Data portability
- Withdraw consent at any time (where applicable)
- Lodge a complaint with a data protection authority
To exercise your rights, please contact us using the details below.
10. Cookies and Tracking
We use cookies and similar technologies for website functionality and analytics. You can control cookie preferences through your browser settings or accept/reject cookies via our cookie banner.
11. Third-Party Links
Our Website may contain links to external sites. We are not responsible for their privacy practices. Please review their privacy policies before submitting any data.
12. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect data from minors. If we learn that we have done so, we will delete the data promptly.
13. Changes to This Policy
We may update this policy from time to time. Any changes will be posted here with an updated “Effective Date.” You are encouraged to review this page regularly.
14. Google Advertising and Analytics
We use Google services, including Google Ads and Google Analytics, to better understand how visitors interact with our website and to deliver more relevant advertisements across the web.
These services may use cookies, tracking pixels, and similar technologies to collect the following information:
- Your IP address
- Device and browser type
- Pages visited and time spent
- Referring websites or links
- Interactions with our ads (e.g., clicks, conversions)
a. Google Analytics
We use Google Analytics to analyze website traffic and visitor behavior. Google Analytics stores cookies on your device to help us improve our website and services.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
b. Google Ads & Remarketing
We may use Google Ads for remarketing purposes. This means you might see our ads on other websites after visiting our site.
Google and third-party vendors use cookies to show ads based on your past visits to our website. These ads may appear on Google Search, YouTube, or across the Google Display Network.
You can manage your ad settings or opt out of personalized advertising by visiting:
Google Ads Settings
D. Consent for EU Users
For visitors in the European Economic Area (EEA), we will request your consent to store and access cookies used for Google Ads and Analytics via our cookie banner. You can modify your cookie preferences at any time.
16. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Ibrahim Zanzibar Tours
WhatsApp: +255774294593
Call: +255774294593
Email: info@zanzibaribrahimtour.com
